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Rental Policies & Procedures

Detailed Terms and Conditions are specified in ‘Booking Conditions’, which can be found in the footer of our website relaxpuglia.com

Typically, the seasonal dates and availability of our villas vary slightly between properties. Advertised to rent on a weekly basis or a minimum of 4 nights outside of the peak period.

Our Standard Rental Policies and Procedures are as follows:

Reservation and Payment Schedule:

Payment Form:

Security and Damage Deposit

Guest Responsibilities:


Check-in Procedures

Properties are available for check-in at 4.00pm.

Check-Out Procedures



Cancellation Policy

Enhanced Covid-19 Cancellation Policy

We understand the difficulties in planning a holiday during the COVID-19 crisis. We want to be as supportive as possible, and as a result, we have adopted a cancellation policy in response to the dynamic COVID-19 situation. You can, for a small administrative fee of €50, cancel or change your booking, or opt for a credit note:

Exclusive Information for UK citizens travelling to the EU:

Relax Puglia Limited does not accept any liability for unforeseen effects or consequences due to BREXIT, nor does it accept liability for any consequential loss thereof for consumers who are unaware of their travel requirements from the 1st of January 2021.

Travel Insurance:

Travel insurance is a plan you purchase that protects you from certain financial risks and losses that can occur while travelling. These losses can be minor, like a delayed suitcase, or significant, like a last-minute trip cancellation or a medical emergency overseas.
There are several companies offering travel insurance. We suggest you do not travel without insurance to protect you and your family.